Refund policy

Effective Date: October 8, 2026

At Icyberg, we are committed to providing quality products and a reliable shopping experience. Please read this Return, Refund & Exchange Policy carefully before placing an order on our website.

1. Refund Policy

All sales made through Icyberg are final. We generally do not accept returns for refunds and do not issue cash refunds or payment refunds for purchases, except where required by applicable law.

Eligible cases involving damaged products, incorrect items, missing items, manufacturing defects, or other issues will be reviewed in accordance with this policy and applicable law.

Where a refund or other remedy is legally required, Icyberg will handle the matter in accordance with applicable laws and regulations.

2. Exchanges

Icyberg may allow one (1) exchange per order within 14 days of the delivery date, subject to eligibility, product availability, and approval by our team.

Exchanges must be for an item of equal or greater value. If the replacement item costs more than the original item, the customer is responsible for paying the price difference.

Exchange requests are subject to product category restrictions, where applicable, and the conditions described below.

2.1 Exchange Category Rules

• Jewelry may only be exchanged for jewelry.
• Watches may be exchanged for watches or jewelry.
• Jewelry cannot be exchanged for a watch.

2.2 Exchange Eligibility

To be eligible for an exchange, the following conditions must be met:

• The exchange request must be submitted within 14 days of the delivery date.
• The item must be unworn, unaltered, undamaged, and in its original condition.
• The item must include its original packaging.
• The customer must provide the original receipt or order number as proof of purchase.
• The item must pass our inspection before an exchange is approved.

Items showing signs of wear, alteration, damage, misuse, or tampering may be rejected for exchange.

2.3 How to Request an Exchange

Customers must contact Icyberg before sending any product back.

Contact details:

• Email: icybergtech@gmail.com
• Phone: +91 99984 43758

Our team will review the request and provide further instructions. Please do not ship any item back without receiving authorization and return instructions from Icyberg.

Unauthorized returns may be refused or may not be processed.

3. Manufacturing Defects, Warranty Claims & Ring Sizing

If you believe your product has a manufacturing defect, a warranty-related issue, or requires ring resizing, please contact Icyberg before returning or shipping the item.

Our team will review the issue and provide instructions regarding inspection, repair, replacement, or other applicable remedies.

Any warranty coverage will be subject to the warranty terms specifically applicable to the purchased product. Unless expressly stated otherwise, this policy does not independently guarantee a one-year warranty or free ring resizing.

Warranty claims may be declined where the issue results from misuse, negligence, accidental damage, unauthorized modifications or repairs, or other exclusions specified in the applicable warranty terms.

Ring resizing, where available, depends on the product design and technical feasibility. Customers should contact our support team to confirm availability and applicable charges.

4. Shipping Products Back to Icyberg

If Icyberg authorizes a return or exchange shipment, customers must follow the shipping instructions provided by our support team.

Unless otherwise instructed, customers should:

• Use a reliable shipping carrier with tracking and delivery confirmation.
• Properly secure and package the item to prevent damage during transit.
• Insure valuable items for their appropriate value, where available and applicable.
• Include their name, return address, order number, and any required authorization details.
• Retain the shipping receipt and tracking information until the matter is resolved.

Customers are responsible for ensuring that the item is packaged securely and shipped according to the instructions provided by Icyberg.

Responsibility for loss or damage during return transit will be assessed in accordance with the agreed shipping arrangements and applicable law.

5. Lost, Damaged, Incorrect, or Tampered Packages

If you receive a damaged product, an incorrect item, a missing item, or a package that appears to have been opened or tampered with, please contact Icyberg as soon as possible.

Please provide the following information:

• Your name and order number.
• A description of the issue.
• Clear photographs or videos of the package and product, where available.
• Any relevant shipping or tracking information.

You can contact us at icybergtech@gmail.com or +91 99984 43758.

Icyberg may coordinate with the relevant shipping carrier to investigate the issue. Depending on the circumstances, a resolution may include an exchange, replacement, refund where required by law, or another appropriate remedy.

Where a carrier investigation is necessary, the resolution may take additional time. We will communicate relevant updates as reasonably possible.

6. International Orders

For international orders, customers may be responsible for customs duties, import taxes, local taxes, clearance charges, and other fees imposed by the destination country or region, unless expressly stated otherwise.

These charges are generally separate from the product price and shipping charges.

If an international shipment is delayed, returned, lost, or abandoned because the recipient fails to pay required customs duties, taxes, or import charges, any refund or other remedy will be assessed in accordance with the circumstances and applicable law.

7. Order Changes & Customized or Made-to-Order Products

Once an order has been placed and confirmed, changes or cancellations may not be possible.

For customized, personalized, sized, or made-to-order products, Icyberg may be unable to change product specifications, design, color, size, or other order details after processing or production has begun.

Customers should carefully review their order details before completing a purchase.

Customized and made-to-order products may be subject to additional restrictions on exchanges or cancellations, to the extent permitted by applicable law.

8. Inspection & Approval

All products submitted for an exchange, warranty claim, or other approved return process may be inspected before a decision is made.

Icyberg reserves the right to decline an exchange if the item does not satisfy the applicable eligibility requirements, subject to any rights and remedies available to the customer under applicable law.

Submitting a request does not automatically guarantee approval.

9. Policy Updates

Icyberg reserves the right to update or modify this Return, Refund & Exchange Policy from time to time.

Any updates will be published on our website with the revised effective date. The applicable policy will be interpreted subject to relevant consumer protection laws and other applicable legal requirements.

10. Contact Us

If you have any questions or concerns regarding this Return, Refund & Exchange Policy, please contact us:

Icyberg

• Email: icybergtech@gmail.com
• Phone: +91 99984 43758
• Website: https://icyberg.store/

We appreciate your trust in Icyberg and thank you for shopping with us.